Medical Disclaimer

What Hey Susan is

An AI companion for parents. She helps you track your baby, remembers what's happened, and offers gentle proactive check-ins. When a pattern looks concerning, she will encourage you to contact your pediatrician or — for urgent signs — call 911.

What Hey Susan is not

• She is not a doctor, nurse, lactation consultant, or therapist.
• She is not a medical device under any regulatory framework.
• She is not a childcare provider.
• She does not diagnose.

If something looks wrong

Trust your gut. Call your pediatrician. You can always show Susan's log of feeds, diapers, and sleep to a real clinician so the first five minutes of the call aren't spent reconstructing the last 24 hours.

Emergencies

If your baby is not breathing, is blue around the lips, has been having seizures, is limp or unresponsive, or is under 3 months old with a fever over 100.4°F (38°C), call 911 immediately. Do not consult Hey Susan first — Susan's emergency routing will tell you the same thing, but seconds matter.

Why this disclaimer exists

We built Hey Susan because we almost missed our baby's jaundice. We want other parents to have a friend who notices patterns and nudges them to call a real doctor — not a replacement for one. The difference matters, both for safety and because medical decisions belong with clinicians who can see your child.