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Terms of Service

Version 3 · Effective October 4, 2026 · Last revised October 11, 2026

📝 Plain summary (the section below is what counts): Susan is an AI assistant, not a doctor, therapist, or emergency service. Logging stays free. Susan — Max Performance is an optional paid subscription that renews automatically until you cancel. Every new account gets a 14-day free trial with no card needed, and nothing is charged unless you choose a paid plan. The Service is provided as-is. You are responsible for the messages you choose to send through HeyBeNice!. If we ever have a dispute, these terms say how we handle it. Be kind, and don't use Susan to harm anyone.

1. Who we are

The Hey Susan service ("Susan," the "Service") — the native iOS/Android app, the web app, and the features inside them (including HeyJourney! and HeyBeNice!) — is operated by Humanoid AI Inc., doing business as Hey Susan, a British Columbia, Canada company. Contact: hi@heysusan.app.

2. What Susan is — and is not

📝 Plain summary (the section below is what counts): She's an AI assistant. She is not medical care.

Susan is an AI assistant for pregnancy and new-parent life. Susan is not a medical device, not a healthcare provider, not a therapist or counselor, not a childcare provider, and not a substitute for professional medical advice, diagnosis, or treatment. Information Susan provides is general information drawn from published sources; always consult your pediatrician, OB/midwife, or other qualified professional for decisions about your or your child's health. AI-generated responses can be incomplete or wrong — verify anything that matters.

3. Emergencies

📝 Plain summary (the section below is what counts): In an emergency, call 911 — never wait for a bot.

Do not rely on the Service in an emergency. Call 911 (or your local emergency number) immediately. Susan attempts to recognize crisis language and surface emergency resources, but this is a best-effort safety layer, not an emergency service, and it can fail.

4. Eligibility and your account

📝 Plain summary (the section below is what counts): Adults only, using the app for a child in your care; keep your account yours.

You must be 18 years of age or older (or the age of majority in your jurisdiction, if that is older) to use the Service, and you must be a parent or caregiver using the Service to track a child in your care. You're responsible for activity under your account or chat. The Service is for your personal, non-commercial use.

5. Plans, subscriptions, free trials and billing

📝 Plain summary (the section below is what counts): Logging stays free. Every new account gets a 14-day free trial of Max Performance with no card needed. Max Performance is a paid subscription that renews automatically until you cancel; if you subscribe on our website during your trial, you are not charged until it ends.

(a) Plans. Susan — Power Saver is free. Logging stays free: you can track feeds, diapers, sleep, and the rest of your baby's day without a subscription, and safety guidance is never behind a paywall. Susan — Max Performance is an optional paid subscription that adds the features described in the app and on our website.

(b) Price and taxes. The price, the billing period (monthly or yearly), and the length of any free trial are shown to you before you subscribe — no surprise billing. On our website, prices are in U.S. dollars, and any applicable sales taxes (such as GST/HST or PST) are calculated and shown at checkout. In the iOS and Android apps, the App Store or Google Play shows its own local price, including any taxes the store applies.

(c) Free trial. Every new account gets a 14-day free trial of Susan — Max Performance, started automatically. No card is needed to start it. If you're expecting, your trial does not start while you're pregnant: it starts when you tell Susan your baby has arrived or, if you haven't, 14 days after your due date. No trial clock runs and nothing is charged in the meantime unless you choose a paid plan. If you haven't chosen a paid plan, nothing is charged when the trial ends and your account stays on Susan — Power Saver. If you subscribe on our website during your free trial, you enter a payment method at checkout and your card is not charged until the free trial ends; after that your subscription renews automatically as described below, so to avoid being charged, cancel before the free trial ends. If your billing address is in Quebec, your paid plan does not start automatically when the free trial ends: we'll ask you to confirm first, and nothing is charged unless you do. If you subscribe in the iOS or Android app, billing is handled by Apple or Google under their terms. If an offer you accept at checkout shows a different trial length or terms, those terms apply. On some stores, cancelling a store-billed trial ends trial access right away.

(d) Automatic renewal. Your subscription renews automatically at the end of each billing period (monthly or yearly) and your payment method is charged the then-current price, until you cancel. If a renewal payment fails, we or the store may retry it, and if it can't be collected your account moves back to Susan — Power Saver.

(e) How to cancel. You can cancel at any time:

Cancelling stops future renewals. You keep Susan — Max Performance until the end of the period you've already paid for; after that your account moves back to Susan — Power Saver, and your logs stay. Deleting the app does not cancel a subscription, and deleting your account does not cancel an Apple or Google subscription.

(f) Refunds. For website subscriptions, except where the law requires otherwise, payments are non-refundable and we don't give refunds or credits for partly used billing periods. If you think you were charged by mistake, email hi@heysusan.app and we'll look into it. Refunds for App Store and Google Play purchases are handled by Apple or Google under their own refund policies — request them from Apple or Google. Nothing in these Terms limits any cancellation or refund right you have under the consumer-protection law where you live.

(g) Price changes. We may change subscription prices. We'll tell you before a new price applies to you, and it takes effect from a renewal after that notice, so you have time to cancel first. For App Store and Google Play subscriptions, the store's own price-change notice and consent rules also apply.

(h) Who processes payments. Website payments are processed by Stripe; you enter your card details on Stripe's checkout page and we never see or store your full card number. App purchases are processed by Apple or Google under their own terms.

(i) Promotional codes. A code that gives you free access to Susan — Max Performance for a set period does not auto-renew or auto-charge. When that period ends, your account moves back to Susan — Power Saver unless you choose to subscribe.

(j) As-is service; changes. The Service is provided on an as-is basis. Features may change, break, or be discontinued at any time. Anything described as "experimental" or "coming soon" is provided for evaluation. If we stop offering Susan — Max Performance altogether, we'll stop future renewals.

6. Tracking data and AI memory

📝 Plain summary (the section below is what counts): You log it, you own it; Susan remembers so she can help.

You retain ownership of the information you log (feeds, sleep, milestones, messages). You grant us the limited license needed to operate the Service — to store your data, process it with our AI providers, and show it back to you and the family members you link. Our Privacy Policy describes what we store, our subprocessors, the no-training commitment, and how to delete your data. Linked family accounts share household data — link only people you intend to share with.

7. HeyBeNice! (kinder-message drafting)

📝 Plain summary (the section below is what counts): Susan rewrites your message into a kinder version. By default she hands the draft back to you — you copy and send it yourself. If you link a partner and they separately opt in, you can instead ask Susan to deliver it for you, with a tap-to-confirm step on each side.

HeyBeNice! rewrites a message you're about to send into a kinder version, with a short note on why. By default, Susan hands that draft back to you to copy and send yourself. If you have a partner linked through Family sharing, you can instead ask Susan to deliver the kinder draft to them directly — nothing is sent until you tap to confirm, and only once that person has separately given a one-time okay to receive messages this way; they can decline any message or block all future ones at any time. Outside of that opt-in, linked-partner flow, Susan does not contact anyone on your behalf. You are responsible for the messages you choose to send or have delivered. We store only numerical scores and category flags about your drafts — never the message text, other than what passes through the delivery message itself if you choose to have Susan deliver it. Not therapy, mediation, or counseling.

8. Acceptable use

📝 Plain summary (the section below is what counts): Don't use Susan to harm anyone.

You agree not to: use the Service to harass, threaten, deceive, or harm anyone; attempt to bypass safety features; probe, scrape, or reverse-engineer the Service; use it for anyone under your care without legal authority to do so; or violate any law. We may suspend or terminate accounts that do.

9. Our content and IP

📝 Plain summary (the section below is what counts): The service is ours; your data is yours; feedback is welcome.

The Service, its software, design, names (Hey Susan, HeyJourney!, HeyBeNice!), and content we created belong to Humanoid AI Inc. If you send feedback or suggestions, we can use them without obligation.

10. Disclaimer of warranties

📝 Plain summary (the section below is what counts): As-is, as-available.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR UNINTERRUPTED AVAILABILITY, TO THE MAXIMUM EXTENT PERMITTED BY LAW. Some jurisdictions don't allow certain warranty exclusions, so parts of this section may not apply to you.

11. Limitation of liability

📝 Plain summary (the section below is what counts): Our liability is capped.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HUMANOID AI INC., ITS DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SERVICE; AND OUR TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF (A) USD $50 AND (B) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM. THIS SECTION DOES NOT LIMIT LIABILITY THAT CANNOT BE LIMITED BY LAW, AND NOTHING IN THESE TERMS LIMITS NON-WAIVABLE CONSUMER RIGHTS.

12. Disputes — arbitration and class-action waiver (U.S. users); governing law

📝 Plain summary (the section below is what counts): Talk to us first; then individual arbitration for U.S. users, with a 30-day opt-out.

(a) Informal first. Before any formal proceeding, email hi@heysusan.app with a description of the dispute; we'll try to resolve it within 30 days.

(b) U.S. users — binding individual arbitration. If you reside in the United States, any dispute not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, and you and we each waive the right to a jury trial and to participate in a class action. Small-claims court remains available for qualifying claims. Opt-out: you may opt out of this arbitration agreement by emailing hi@heysusan.app within 30 days of first accepting these Terms.

(c) Canadian and other users. These Terms are governed by the laws of British Columbia, Canada. Where local consumer-protection law gives you the right to bring claims in your local courts or limits arbitration or class waivers, nothing in these Terms takes that right away.

(d) Severability. If any part of this section is found unenforceable for a particular claim or user, the rest still applies.

13. Termination

📝 Plain summary (the section below is what counts): You can leave anytime; deletion works.

You can stop using the Service anytime and delete your data per the Privacy Policy. If you have a subscription, cancel it as described in section 5(e). We may suspend or terminate Service access for breach of these Terms or to protect users. Sections that by their nature survive (5 as to amounts already owed, 6, 9–12, 14, 16) survive termination.

14. Changes to these Terms

📝 Plain summary (the section below is what counts): If we change anything material, you'll be asked to agree again.

We may update these Terms. For material changes we'll notify you in-product and ask you to accept the new version before continuing to use the Service. The version and effective date appear at the top of this page.

15. General

These Terms (together with the Privacy Policy) are the entire agreement between you and us about the Service; our failure to enforce a provision isn't a waiver; you may not assign these Terms; we may assign them to a successor of the business. Questions → hi@heysusan.app.

16. App Store and Google Play

📝 Plain summary (the section below is what counts): On iPhone, Apple's standard app licence applies alongside these Terms; on Android, Google Play's terms apply to your purchase.

(a) Apple. If you downloaded the app from Apple's App Store, your licence to use the iOS app is governed by Apple's standard Licensed Application End User License Agreement, and these Terms govern your account, any subscription, and your use of the Service. If the two conflict about the licence to the app itself, Apple's standard agreement controls. These Terms are between you and Humanoid AI Inc., not Apple; Apple is not responsible for the Service or its content, or for providing support for it — contact us at hi@heysusan.app.

(b) Google. If you downloaded the app from Google Play, your use of Google Play and any purchase you make there are also subject to Google Play's own terms and policies. These Terms are between you and Humanoid AI Inc., not Google.