Terms of Service

📝 Plain summary (the section below is what counts): Susan is an AI assistant, not a doctor, therapist, or emergency service. The beta is free and provided as-is. You are responsible for the messages you choose to send through HeyBeNice!. If we ever have a dispute, these terms say how we handle it. Be kind, and don't use Susan to harm anyone.

1. Who we are

The Hey Susan service ("Susan," the "Service") — the Telegram bot, the web and mobile apps, and the features inside them (including HeyJourney! and HeyBeNice!) — is operated by Blackswan Ventures Inc., doing business as Hey Susan, a British Columbia, Canada company. Contact: hi@heysusan.app.

2. What Susan is — and is not

📝 Plain summary (the section below is what counts): She's an AI assistant. She is not medical care.

Susan is an AI assistant for pregnancy and new-parent life. Susan is not a medical device, not a healthcare provider, not a therapist or counselor, not a childcare provider, and not a substitute for professional medical advice, diagnosis, or treatment. Information Susan provides is general information drawn from published sources; always consult your pediatrician, OB/midwife, or other qualified professional for decisions about your or your child's health. AI-generated responses can be incomplete or wrong — verify anything that matters.

3. Emergencies

📝 Plain summary (the section below is what counts): In an emergency, call 911 — never wait for a bot.

Do not rely on the Service in an emergency. Call 911 (or your local emergency number) immediately. Susan attempts to recognize crisis language and surface emergency resources, but this is a best-effort safety layer, not an emergency service, and it can fail.

4. Eligibility and your account

📝 Plain summary (the section below is what counts): Adults only; keep your account yours.

You must be the age of majority where you live (and at least 18) to use the Service. You're responsible for activity under your account or chat. The Service is for your personal, non-commercial use.

5. The free beta

📝 Plain summary (the section below is what counts): It's free right now; it's also a beta.

The Service is currently offered as a free beta. Features may change, break, or be discontinued at any time. Anything described as "beta," "experimental," or "coming soon" is provided for evaluation. If we later introduce paid plans, we'll tell you clearly before you're ever charged — no surprise billing.

6. Tracking data and AI memory

📝 Plain summary (the section below is what counts): You log it, you own it; Susan remembers so she can help.

You retain ownership of the information you log (feeds, sleep, milestones, messages). You grant us the limited license needed to operate the Service — to store your data, process it with our AI providers, and show it back to you and the family members you link. Our Privacy Policy describes what we store, our subprocessors, the no-training commitment, and how to delete your data. Linked family accounts share household data — link only people you intend to share with.

7. HeyBeNice! (the message relay)

📝 Plain summary (the section below is what counts): Susan rewords your message kinder and delivers it right away — you're shown the message that was sent, and it's your message.

HeyBeNice! lets you send a message that the AI rewords into a kinder version and delivers to your linked partner immediately, at your direction. You are shown the message that was delivered (Susan may add a short supportive note of her own to your partner's copy). Messages are sent at your direction and on your behalf, and you are responsible for the messages you choose to send. Recipients must opt in before receiving relayed messages, and relayed messages are identified as delivered via Susan. We screen messages for safety and may decline to relay content; this screening is best-effort and is not a guarantee that any message is safe, accurate, or appropriate. We store only numerical scores and category flags about relayed messages — not the message text (see the Privacy Policy). HeyBeNice! is a communication tool — it is not couples therapy, mediation, or counseling, and it is not a substitute for professional help or, in unsafe situations, for contacting support services or authorities.

8. Acceptable use

📝 Plain summary (the section below is what counts): Don't use Susan to harm anyone.

You agree not to: use the Service to harass, threaten, deceive, or harm anyone (including via relayed messages); attempt to bypass safety features; probe, scrape, or reverse-engineer the Service; use it for anyone under your care without legal authority to do so; or violate any law. We may suspend or terminate accounts that do.

9. Our content and IP

📝 Plain summary (the section below is what counts): The service is ours; your data is yours; feedback is welcome.

The Service, its software, design, names (Hey Susan, HeyJourney!, HeyBeNice!), and content we created belong to Blackswan Ventures Inc. If you send feedback or suggestions, we can use them without obligation.

10. Disclaimer of warranties

📝 Plain summary (the section below is what counts): As-is, as-available.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR UNINTERRUPTED AVAILABILITY, TO THE MAXIMUM EXTENT PERMITTED BY LAW. Some jurisdictions don't allow certain warranty exclusions, so parts of this section may not apply to you.

11. Limitation of liability

📝 Plain summary (the section below is what counts): Our liability is capped.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLACKSWAN VENTURES INC., ITS DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SERVICE; AND OUR TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF (A) USD $50 AND (B) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM. THIS SECTION DOES NOT LIMIT LIABILITY THAT CANNOT BE LIMITED BY LAW, AND NOTHING IN THESE TERMS LIMITS NON-WAIVABLE CONSUMER RIGHTS.

12. Disputes — arbitration and class-action waiver (U.S. users); governing law

📝 Plain summary (the section below is what counts): Talk to us first; then individual arbitration for U.S. users, with a 30-day opt-out.

(a) Informal first. Before any formal proceeding, email hi@heysusan.app with a description of the dispute; we'll try to resolve it within 30 days.

(b) U.S. users — binding individual arbitration. If you reside in the United States, any dispute not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, and you and we each waive the right to a jury trial and to participate in a class action. Small-claims court remains available for qualifying claims. Opt-out: you may opt out of this arbitration agreement by emailing hi@heysusan.app within 30 days of first accepting these Terms.

(c) Canadian and other users. These Terms are governed by the laws of British Columbia, Canada. Where local consumer-protection law gives you the right to bring claims in your local courts or limits arbitration or class waivers, nothing in these Terms takes that right away.

(d) Severability. If any part of this section is found unenforceable for a particular claim or user, the rest still applies.

13. Termination

📝 Plain summary (the section below is what counts): You can leave anytime; deletion works.

You can stop using the Service anytime and delete your data per the Privacy Policy. We may suspend or terminate Service access for breach of these Terms or to protect users. Sections that by their nature survive (6, 9–12, 14) survive termination.

14. Changes to these Terms

📝 Plain summary (the section below is what counts): If we change anything material, you'll be asked to agree again.

We may update these Terms. For material changes we'll notify you in-product and ask you to accept the new version before continuing to use the Service. The version and effective date appear at the top of this page.

15. General

These Terms (together with the Privacy Policy) are the entire agreement between you and us about the Service; our failure to enforce a provision isn't a waiver; you may not assign these Terms; we may assign them to a successor of the business. Questions → hi@heysusan.app.