Support

Hey Susan is a small team of parents who've been there. If something's not working, you have a question, or you just want to tell us what would help — we read every message.

Get in touch

Email us at hi@heysusan.app. We aim to reply within two business days. Right now you're talking straight to the founders.

Report a bug or share feedback

The fastest way to flag something inside the app is to send /report in your chat with Susan, followed by what happened — it goes straight to our team with the context we need to fix it. You can also email hi@heysusan.app.

Your account & your data

Want to export or delete your data, or close your account? Email hi@heysusan.app and we'll take care of it. See our Privacy Policy and Terms for the full detail.

A note on health & safety

Hey Susan is an AI assistant, not a medical device and not a replacement for your pediatrician. She notices patterns and offers general guidance; she does not diagnose. For anything urgent, call your doctor or your local emergency number right away. More on how she handles safety is on our Safety page.

Hey Susan is made by parents, built for the 3am version of you.